Are customer requests taking up too much time at your business? It’s Time To Cut Customer Service Response Times In HALF With The All-In-One Support Desk That Runs In Your Web Browser.
It gives you a simple, straightforward interface for managing…
- Customer help requests.
- Customer complaints.
- Internal requests and tickets (for example, if your business has an IT department, ticket hub gives your employees a streamlined online interface for communicating with IT).
- If you currently use email to handle customer service requests, this can be costing you a huge amount of time.
Ticket Hub has all the basic features of the higher end ticket management apps, including:
Streamlined And Easy-To-Use Admin Panel
The user admin panel in Ticket Hub is straightforward and ridiculously easy-to-use. The minute you have it installed on a server you will have access to the intuitive control panel which is laid out so you can navigate it with little or no instruction. This makes for an easy sell because a lot of other services have very complicated and non-intuitive interfaces.
Arrange Tickets By Department
If you have multiple departments at your business you can segment ticket hub by department allowing multiple different teams to operate using the same interface.
Priority Levels For Faster Emergency Response
Priority levels are set from [INSERT LOWEST LEVEL HERE] to [INSERT HIGHEST LEVEL HERE]. The higher priority levels allow staff to prioritize response time based on the seriousness of the case.
Quickly merge duplicate tickets or tickets from the same customer to better manage and de-clutter your support desk.
Add Canned Response
Are you manually typing the same response over and over? Add it as a Canned Response, so you can quickly insert that response for frequently asked questions. Massive time saver.
Custom Ticket Annotation System For Better Service
Lets users add notes to any ticket to better describe what’s going on to end users.
Straightforward User Account Creation
Add users easily with a basic user creation form that lets you input their name, email address, phone number, city, state and mailing address. Though some of these forms are optional, the ability to create a detailed profile gives the help desk team the option of responding to the user outside the system (for example by Phone) if need be.
User Differentiation By Role
Finally, you can differentiate profiles all the way from user (somebody who can submit a ticket) all the way up to administrator (somebody who can respond to tickets). This lets you create a sophisticated multi-tiered response system that handles complains quickly and efficiently–something business owners often find lacking in their existing ticket systems.
AKnowledge bases are commonly used to complement a help desk. Instead of answering the same question over and over, businesses save time and money by directing customers to a online knowledge base before having them submit or open a ticket or call support directly.
100% Web Based
Ticket Hub runs 100% on your web server so it can be used by teams or individuals located all over the world.