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Dealing with Difficulties Set

£299.00

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Description

Managing conflict, handling aggression and dealing with bullying and harassment often present significant difficulties. The challenges are not insurmountable if we are well informed about the issues involved, which is why this 3-DVD set has been put together, offering important learning resources about each of the three areas of concern.

Managing Conflict

This DVD has been prepared to help a wide variety of people to develop their understanding of conflict and therefore be better equipped to deal with the challenges that conflict presents. It is a 30-minute presentation that is divided into three parts. Part One discusses the prevalence and impact of conflict, making the point that conflict is far more common than people generally realise and also potentially very problematic in a variety of ways. Part Two examines four different levels of conflict and explains why it is important to distinguish between them. The final part introduces ‘The RED Approach’ as a basis for managing conflict. This DVD offers a sound foundation for more confident and effective approaches to conflict situations.

Handling Aggression

This DVD has been prepared to help a wide variety of people to develop their understanding of how best to handle situations that may involve aggressive behaviour. It is a 37-minute presentation that is divided into five parts. Part One discusses the steps that can be taken to prevent aggression. Part Two explores the warning signs that we need to learn how to recognise. In Part Three, the discussion switches to a consideration of how we can defuse situations that involve aggression. In Part Four, the focus is on protecting ourselves. The final part is concerned with dealing with the aftermath, ‘picking up the pieces’, as it were. This DVD offers a sound foundation for more confident and effective approaches to situations that involve actual or potential aggression.

Tackling Bullying and Harassment

This DVD has been prepared to help a wide variety of people to develop their understanding of the need to tackle bullying and harassment in the workplace. It is a 35-minute presentation that is divided into five parts. Part One defines and explains bullying and harassment Part Two explores the causes underlying the problems involved. Part Three outlines the costs of bullying and harassment. Part Four discusses how we can prevent these unacceptable behaviours from occurring. The final part examines how we can and should respond to bullying and harassment when they do arise. This DVD offers a sound foundation for more confident and effective approaches to situations that involve bullying and harassment.

This set represents a saving of over 20% compared with purchasing each DVD individually.

Notes

1. If your organisation is unable to pay by credit/debit card or Paypal, you can pay by Direct Bank Transfer or Avenue Media Solutions can issue a 60-day invoice (this does not apply to items available through the Amazon-powered bookshops or electronic products). To arrange for an invoice to be issued, please contact us.

2. The price shown is exclusive of VAT and an extra 20% will be added at the checkout.

3. DVDs are Region 0 and can be played worldwide.

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