First impressions can be crucial and this is one of the many reasons why getting it right when it comes to customer care is so important. Whether in a commercial environment or a public service, how people are treated when they come to an organisation will determine to a large extent how effectively the organisation meets its objectives. Any organisation will struggle to achieve what it sets out to do if it is not capable of getting it right in terms of how receptionists and other frontline staff relate to the people who come to them wanting their needs met, their problems solved or their queries answered. It is for these reasons that Avenue Media Solutions have developed this DVD to promote best practice when it comes to delivering customer care.
Among the topics covered are telephone skills, dealing with complaints, equality & diversity and meeting & greeting.
This DVD and its associated learning materials were developed by highly respected author and tutor, Professor Bernard Moss, working with a team of skilled and experienced actors. The team have worked very effectively together in providing face-to-face training on the subject of delivering high-quality customer care.
Who is this resource for?
Any organisation, whether in the public, private or third sector will find much of value in Customer Care: Getting it Right. If your organisation serves the public in any way at all, then these resources will be of benefit to you.
1. If your organisation is unable to pay by credit/debit card or Paypal, you can pay by Direct Bank Transfer or Avenue Media Solutions can issue a 60-day invoice (this does not apply to items available through the Amazon-powered bookshops or electronic products). To arrange for an invoice to be issued, please contact us.
2. The price shown is exclusive of VAT and an extra 20% will be added at the checkout.
3. DVDs are Region 0 and can be played worldwide.