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Customer Care : Getting it Right E-Learning Course

£24.99 for 3 months

SKU: course_581415447 Category:

Description

How people are treated by organisations when they first make contact can be crucial. Developed by highly respected author and educator, Professor Bernard Moss, this important e-learning course offers the equivalent of a full day’s continuous professional development. This is ideal training for receptionist or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care.

Participants will be helped to:

  • Develop an understanding of what is involved in effective customer care
  • Become aware of pitfalls to avoid
  • Become more confident in delivering high-quality customer care

 

Notes

1. The price shown is exclusive of VAT and an extra 20% will be added at the checkout.

2. The registration is valid for 3 months from start date.

3. This course is also available for up to 50 users on a 12-month licence

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