Active Listening: How to communicate better by Sue Thompson and Roy Wallace
Most of us live our lives in regular contact and interaction with other people. Often, we listen to other people without paying too much attention to what they are saying – it is a way of filtering some things out so that we do not become overloaded with input that our senses cannot process. However, effective people work requires us to take our listening to a higher lever – that is, to listen actively and with purpose. In this e-book we focus on the why, and the how, of active listening.