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Course title: Handling Aggression
Author: Neil Thompson
Intended audience: Anyone who works in situations where people may become aggressive or violent.
All workplaces carry some degree of risk of aggression arising, but some are more prone to such problems than others. This course has been designed to help develop a sound understanding of some key issues relating to aggression and provide practical guidance on how to prevent aggression, how to deal with it if it does arise and how to manage the aftermath of an aggressive or violent incident.
Learning objectives: On successful completion of the course participants will be able to:
• Be aware of some of the key factors that lead to aggression
• Recognise warning signs that can alert us to likely aggression
• Feel more confident in handling situations where aggression arises or is likely to arise
Course length: One-day equivalent
Price: Individual place: £49.99 (incl. VAT)
Annual licence*: £999 (plus VAT)
* Annual licences are for up to 200 people. Please contact us to discuss your requirements if you anticipate needing more than 200 places.