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Course title: Customer Care: Getting it Right
Author: Bernard Moss
Intended audience: This course has been developed to meet the needs of people who deliver customer care as part of their everyday jobs. Dealing with the public always has its challenges, and sometimes is far from easy, as it involves working with people and being the ‘human face’ of an organisation: receptionists; frontline staff working in shops, supermarkets or hotels; in a bank, or in a call centre; or in a medical centre, hospital, social services or other public service setting. This programme has been designed with such people in mind, and will be helpful for anyone who has responsibility for dealing with the public.
How people are treated by organisations when they first make contact can be crucial. Developed by highly respected author and educator, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day’s continuous professional development. This is ideal training for receptionist or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care.
Learning objectives: On successful completion of the course participants will be able to:
• Describe what constitutes good and poor customer care
• Understand what is best practice for dealing with complaints
• Develop and implement strategies for delivering high quality-customer care within their organisation
Course length: One-day equivalent
Price: Individual place: £49.99 (incl. VAT)
Annual licence*: £999 (plus VAT)
* Annual licences are for up to 200 people. Please contact us to discuss your requirements if you anticipate needing more than 200 places.